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Vacancies

Listener

Main area
Voluntary Services
Job ref
382-VOL65-17
Town
Blackpool
Closing
25/10/2017 23:59

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, and offers a full range of district hospital services and community health services to a population of 1.6 million in Lancashire and South Cumbria.

The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology services across the wider region.

We employ more than 6,500 staff, with a turnover in excess of £370m in 2014/2015 and have approximately 900 beds.

Our main activities are

  • Cardiovascular care at our Cardiac Centre.
  • Accident and Emergency at Blackpool Teaching Hospital
  • Community Midwifery and Women and Childrens Services.
  • Clinical research with an 80-strong team of nurses and doctors
  • Community nursing ans school nursing
  • Recovery and rehabilitation for a variety of conditions including brain injury, stroke and elderly care.
  • Sexual health and family planning services
  • Wellbeing and lifestyle including mental health services, heart health campaigns, and smoking cessation services.
  • End of life and palliative care.

Between April 1 2014 and March 31 2015 we treated 100,662 day cases and inpatients (elective and non-elective), 329,257 outpatients and had 83,303 A & E attendances. The total number of community contacts was 1,228,494.

The Trust houses a state of the art Simulation & Skills Facility that provides training for all grades of staff to improve the safety and quality of the service that we offer our patients.

We run a portfolio of in-house courses that can be accessed by all staff to enhance their professional development needs. The training is supported by the use of modern equipment including part task trainers for such skills as venupuncture and full body manikins for the practice of emergency drills.


The role of the Listener is to complement the work of the Patient Experience Team by supporting improvements to the way patients and carers are treated in clinical areas. It includes collecting survey forms from the Patients Experience Office and visiting Wards, introducing themselves to patients, relatives and visitors on the wards and helping patients and relatives complete the survey.

All volunteers will complete a six week trial as an opportunity for them to check if they will enjoy volunteering, and for us to assess the suitability of their voluntary role. At all times volunteers will be expected to:
 Participate in appropriate training required by the Trust, the Voluntary Services Department and the respective area;
 Promote a relaxed and welcoming atmosphere;
 Offer a smile to everyone and engage in friendly and appropriate conversation with those people who would like to talk;
 Demonstrate respect and sensitivity to all individuals, ensuring confidentiality is maintained at all times;
 Refer individuals to the appropriate member of staff where necessary;
 Engage in any other appropriate activity under the guidance and support of a member of staff.

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Apply online now

Further details / informal visits contact

Voluntary Services Department Blackpool Victoria Hospital Blackpool FY3 8NR
T: 01253 957994 E: volunteers@bfwhospitals.nhs.uk W: www.bfwh.nhs.uk/volunteering

If you have problems applying, contact

Telephone
01253 957382